Shipping Information

Shipping Information

Shipping Options


Service Shipping Charge Order Placed Order Delivered**


FREE over $200

$25 below $200*


2-5 business days




2-3 business days



Monday - Thursday before 1pm PT

Next day

Monday - Wednesday after 1pm PT

2 business days

Thursday after 1pm PT - Friday 1pm PT

By Monday

Friday after 1pm PT - Monday 1pm PT

By Tuesday












*Receive free standard shipping within Canada for purchases of over $200, excluding taxes.

**Orders will ship 2 days after notification of dress arrival to our boutique. Please refer to your order
confirmation for an estimated ship date. You will be notified via email once your order has shipped from
our location


All orders are subject to availability and credit authentication. During sales, holidays and prom season
additional processing time may be required. 



Shipping Restrictions


Shipping to P.O. Boxes

Please allow additional time for orders shipped to P.O. box addresses.

Orders shipped to P.O. box addresses, rural postal codes, and remote locations are considered beyond
points and can reach your destination through Standard Shipping only. Please allow additional time for
orders shipped to these addresses.


Shipping to Multiple Addresses

You may only ship to one address per order.
If your order contains items that require shipping to multiple locations, please email as at



Taxes & Duties


Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales
tax (where applicable) and shipping charges will be calculated on the total value of merchandise, and will
be displayed on the Order Summary page.


No additional duty charges will be applicable to shipments within Canada


See our Payment & Security terms.



Order tracking information


Shipping Confirmation & E-Receipt Email
  1. Once an order has shipped, we'll send you an email with the tracking number.
  2. Click the link in the email to track the progress of your shipment.



Refused shipments


We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your
box arrives in a damaged condition, please accept the delivery and contact our TBGProm Support team
so that we can get you sorted.

If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all
shipping charges.



Redirecting an order


Please make sure your shipping address is correct as we can't redirect orders once items have been dispatched. Sorry!